For United States and Canada orders

If you need your books in less than 10 business days, please check RUSH order and we should be able to have them to you within 5-7 days.  For orders needed within 5 days, please email with your request. Or call 828-692-2450.

For orders to Asia, Australia, and South America

Please send an email to so that we can quote you shipping options and delivery timeframes.

For orders to Europe

Please email Mike Bell at

Practical Process Improvement

Practical Process Improvement is a simple method of making money through an effective, systems approach to enterprise management. There is one common objective: to boost profit through use of proven methods for continuous improvement. The methods employ a strategic plan, enterprise metrics, and statistical methods (primarily, process behavior charts).