For United States and Canada orders
If you need your books in less than 10 business days, please check RUSH order and we should be able to have them to you within 5-7 days. For orders needed within 5 days, please email firstname.lastname@example.org with your request. Or call 828-692-2450.
For orders to Asia, Australia, and South America
Please send an email to email@example.com so that we can quote you shipping options and delivery timeframes.
For orders to Europe
Please email Mike Bell at firstname.lastname@example.org.
PPI 2020 2nd Edition (This is the new and improved second edition published in 2013)
This new workbook, updated in 2012, is designed for PPI team training using The Eight Step Method. In the Second Edition you will find updated material, charts, graphics, and illustrations as well as a user-friendly layout. Experienced and novice students and trainers will find this book easy to utilize as it covers sometimes-complex subjects in an easy to understand presentation. PPI is based on three principles: 1) apply logical simplicity, 2) use practical methods and tools, and 3) involve everyone. PPI and The Eight Step Method, in use now for over twenty years, has proven to be very effective at solving complex quality and productivity problems. Rather than relying on experts for narrowly focused guidance, the PPI program robustly engages the intellect and experience of everyone in the organization.