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Process Managers Guide (A Manual for Practical Process Improvement Program Practitioners, Instructors, and Coaches)
This book provides a guide for Practical Process Improvement (PPI) consultants, instructors, coaches, and other practitioners as they advise management, conduct seminars, coach teams, and manage process improvement efforts. Internal PPI consultants are called Process Managers, hence the name for this book. This book provides insight into the coherent quality and productivity theory that is the foundation for the PPI program. It provides general as well as specific guidance on a wide range of topics; those most frequently encountered by PPI practitioners. Additionally, a complete set of instructor notes is provided to assist trainers in conducting PPI team seminars. It contains everything an instructor needs to successfully teach PPI teams and to coach PPI teams to successful completion of their projects.